1. Code of Conduct

1.1 Overview

All agents, employees, and affiliates of Cauldron Insurance Agency, LLC are expected to adhere to the highest standards of ethical behavior and professionalism. Our Code of Conduct outlines the principles that guide our actions and decision-making processes.

1.2 Expectations

Conduct business honestly and transparently. Respect client confidentiality and protect sensitive information. Comply with all applicable laws, regulations, and industry standards. Avoid conflicts of interest and disclose any potential conflicts promptly. Foster a culture of respect and fairness in all interactions.

1.3 Violations

Any violations of the Code of Conduct may result in disciplinary action, including termination of employment or affiliation with Cauldron Insurance Agency, LLC.

2. Licensing and Certification

2.1 Licensing Requirements

All agents representing Cauldron Insurance Agency, LLC must hold active licenses in the states where they conduct business. This includes meeting the educational, ethical, and legal requirements set forth by state insurance departments

2.2 Continuing Education

Agents are required to complete ongoing continuing education courses to maintain their licenses and stay informed about changes in regulations, products, and industry best practices.

2.3 Compliance Monitoring

The agency will periodically verify the licensing status of all agents to ensure compliance with state requirements.

3. Privacy and Data Protection

3.1 Commitment to Privacy

Cauldron Insurance Agency, LLC is committed to protecting the privacy of our clients and safeguarding their Personal Identifiable Information (PII) and Protected Health Information (PHI) in compliance with applicable laws, including HIPAA, CCPA, GDPR, and others.

3.2 Data Collection and Usage

We collect and use personal information only for legitimate business purposes, including providing insurance quotes, managing policies, and delivering customer support. We do not sell personal information to third parties.

3.3 Data Security Measures

We implement robust data security measures to protect personal information from unauthorized access, disclosure, or misuse. This includes:

Encryption of sensitive data. Access controls to limit who can view personal information. Regular security audits and assessments.

4. Anti-Fraud Policy

4.1 Policy Statement

Cauldron Insurance Agency, LLC maintains a strict anti-fraud policy to protect our clients and the integrity of our operations. We are committed to identifying, preventing, and reporting fraudulent activities.

4.2 Reporting Fraud

Any agent, employee, or client who suspects fraudulent activity should report it immediately to the compliance officer. All reports will be investigated promptly and discreetly.

4.3 Cooperation with Authorities

In cases of suspected fraud, Cauldron Insurance Agency, LLC will cooperate fully with law enforcement and regulatory authorities to investigate and address fraudulent activities.

5. Sales and Marketing Compliance

5.1 Compliance Standards

All sales and marketing practices must adhere to relevant regulatory guidelines and ethical standards. This includes ensuring that all representations made to clients are truthful and not misleading.

5.2 Advertising Guidelines

Advertising materials must receive approval from the compliance department prior to distribution to ensure compliance with applicable laws and regulations.

5.3 Client Communication

All communications with clients must be clear, transparent, and free from deceptive practices. Agents must accurately represent products and services and disclose all relevant information to clients.

6. Policy Application and Approval Process

6.1 Application Standards

All policy applications must be completed truthfully and accurately. Clients are required to provide all necessary documentation and information for underwriting purposes.

6.2 Underwriting and Approval

Each application is subject to thorough underwriting processes, and approval is not guaranteed. Clients must be informed that submission of an application does not ensure coverage.

6.3 Transparency

Agents must communicate the status of applications to clients promptly and transparently, ensuring clients understand any decisions made regarding their applications.

7. Conflict of Interest Policy

7.1 Definition

A conflict of interest occurs when an agent’s personal interests interfere, or appear to interfere, with their professional obligations to clients or Cauldron Insurance Agency, LLC.

7.2 Disclosure Requirements

Agents must disclose any potential conflicts of interest to their supervisor or compliance officer immediately. This includes financial interests, familial relationships, or other factors that may influence their decision-making.

7.3 Resolution of Conflicts

The agency will take appropriate actions to manage and resolve conflicts of interest to ensure that client interests remain the priority.

8. Anti-Money Laundering (AML) and Know Your Customer (KYC)

8.1 Regulatory Compliance

Cauldron Insurance Agency, LLC complies with federal AML and KYC regulations, which require us to implement measures to prevent money laundering and verify client identities.

8.2 Client Verification Procedures

Agents must obtain and verify identification documentation from clients as part of the onboarding process, including government-issued ID and proof of address.8.3 Reporting Suspicious Activity

Any suspicious transactions or activities must be reported to the compliance officer immediately for further investigation.

9. Grievance and Dispute Resolution

9.1 Process Overview

Clients and agents have access to a structured grievance and dispute resolution process to address concerns regarding services, policy applications, or agent conduct.

9.2 Reporting Complaints

Complaints should be directed to the customer service department or the compliance officer for resolution. All complaints will be acknowledged and investigated promptly.

9.3 Resolution

We are committed to resolving grievances fairly and transparently, ensuring that all parties have an opportunity to present their perspectives.

10. Continuing Education and Training

10.1 Training Requirements

All agents and employees are required to participate in regular training sessions on compliance, ethical practices, product knowledge, and regulatory updates.10.2 Compliance Audits

The agency will conduct periodic audits to ensure that agents are adhering to training requirements and maintaining their knowledge of compliance policies.10.3 Documentation

Training attendance and completion records will be maintained for compliance purposes.

11. Compliance with State and Federal Regulations

11.1 Regulatory Adherence

Cauldron Insurance Agency, LLC is dedicated to full compliance with all state and federal regulations governing the insurance industry, including, but not limited to:

HIPAA (Health Insurance Portability and Accountability Act)CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act)GDPR (General Data Protection Regulation)VCDPA (Virginia Consumer Data Protection Act)LGPD (Lei Geral de Proteção de Dados)POPIA (Protection of Personal Information Act)CPA (Colorado Privacy Act)CTDPA (Connecticut Data Privacy Act)UCPA (Utah Consumer Privacy Act)

11.2 Regular Updates

The compliance team will monitor changes to regulations and update policies accordingly to ensure ongoing compliance.

12. Agent Income Disclosure and Compensation Compliance

12.1 Compensation Structure

Agents are compensated solely through personal policy sales. No income is derived from recruitment or referral activities. Agents must clearly communicate this structure to clients.12.2 E&O Insurance Requirement

All agents must maintain active Errors and Omissions (E&O) insurance to protect against claims of inadequate or negligent service.12.3 Transparency in Income Reporting

Agents must accurately represent their income potential to clients and disclose any commission structures associated with the sale of insurance products.

13. Cybersecurity and Information Security Policies

13.1 Data Protection Measures

Cauldron Insurance Agency, LLC employs advanced cybersecurity measures to protect client information from data breaches and unauthorized access. This includes:

Firewalls and antivirus software. Regular security assessments and audits. Employee training on cybersecurity best practices.

13.2 Incident Response Plan

In the event of a data breach, Cauldron Insurance Agency, LLC has an incident response plan in place to contain, assess, and remediate the breach, as well as notify affected individuals as required by law.

14. Contact for Compliance-Related Questions

For any questions or concerns regarding our compliance policies, to report potential violations, or to seek clarification on regulatory matters, please contact our compliance officer at: Cauldron Insurance Agency, LLC

9250 Reseda Blvd., Ste. 216, Northridge, CA 91324

Phone: (702) 283-9229

Email: [email protected]

Cauldron Insurance Agency, LLC is dedicated to maintaining the highest standards of integrity, client protection, and regulatory compliance. This Compliance Hub serves as a resource for all agents, employees, and clients to understand our compliance practices and ensure adherence to legal and ethical standards. We encourage all individuals associated with our agency to familiarize themselves with these policies and uphold these standards at all times. Our commitment to compliance not only protects our company but also fosters trust and accountability within our relationships with clients and regulatory bodies.